D.G. McDermott Associates consultants interviewed the incumbents in the identified positions to determine the critical skills, competencies, and scope of accountabilities for each job. Further, an organizational analysis revealed the uniqueness of how the bank was structured to deliver the services on a global basis. From this research, DGM developed a survey instrument and pared down the competitor companies list. The team then visited the identified companies and conducted an in-depth benchmark analysis, including organizational assessment, lines of business and services provided, global reach and customer profiles. In addition, the team obtained information on the competitors’ rewards programs, especially long-term incentive compensation programs.